How To Render Excellent Customer Service

Customer service involves establishment of a good relationship with customers.

Effective customer service involves developing bonds with customers, hopefully leading to longterm relationships. It creates advantages for both customers and the business alike. Customers benefit because the business is providing a service that meets their needs. The business benefits because satisfied customers are likely to be repeat customers. They will stay with the business.
However, good customer service is not easily achieved. It takes time to establish. It requires investment to deliver consistent standards.

In theory, the “tricks” to delivering awesome customer service are pretty straightforward:
**Empathy
**Appreciation
**Helpfulness
Good customer service is partly defined by the industry, but a large part of how your company defines it will determine what good customer service means to you.
For effective customer service to be achieved, the following skills are very vital:

PATIENCE
Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large: we've shown you before that great service beats fast service every single time.
Yet patience shouldn't be used as an excuse for slothful service either!
"Slower" service as being an interaction where the time spent with the customer was used to better understand their problems and needs from the company.
If you deal with customers on a daily basis, be sure to stay patient when they come to you stumped and frustrated, but also be sure to take the time to truly figure out what they want — they'd rather get competent service than be rushed out the door!

PAY ATTENTION
The ability to really listen to customers is so crucial for providing great service for a number of reasons.
Not only is it important to pay attention to individual customer interactions (watching the language/terms that they use to describe their problems), but it's also important to be mindful and attentive to the feedback that you receive at large.
What are your customers telling you without saying it?

GOOD COMMUNICATION SKILL
It's okay to find out more about your customers, but make sure you're getting to the problem at hand quickly; customers don't need your life story or to hear about how your day is going.
More importantly, you need to be cautious about how some of your communication habits translate to customers, and it's best to err on the side of caution whenever you find yourself questioning a situation.
When it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt.

KNOWLEDGE OF THE PRODUCTS
The best forward-facing employees in your company will work on having a deep knowledge of how your product works.
It's not that every single team member should be able to build your product from scratch, but rather they should know the ins and outs of how your product works, just like a customer who uses it everyday would.
Without knowing your product from front-to-back, you won't know how to help customers when they run into problems.

Related article: How To Prepare Effective Business Plan That Attracts Loan

TIME MANAGEMENT
Don't waste time trying to go above and beyond for a customer in an area where you will just end up wasting both of your time!
The trick here is that this should also be applied when realizing when you simply cannot help a customer. If you don't know the solution to a problem, the best kind of support member will get a customer over to someone who does.

STAYING CALM
The best customer service reps know that they cannot let a heated customer force them to lose their cool; in fact it is their job to try to be the "rock" for a customer who thinks the world is falling down due to their current problem.
keeps their cool, staying cool under pressure, etc., but it all represents the same thing... the ability that some people have to stay calm and even influence others when things get a little hectic.

ABILITY TO HANDLE SURPRISES
Maybe the problem you encounter isn't specifically covered in the company's guidelines, or maybe the customer isn't reacting how you thought they would.
Whatever the case, it's best to be able to think on your feet... but it's even better to create guidelines for yourself in these sorts of situations.
Let's say, for instance, you want to come up with a quick system for when you come across a customer who has a product problem you've never seen before... Ask the questions with who? What? And when?.

PERSUASIVE ABILITY
Experienced customer support personnel know that oftentimes, you will get messages in your inbox that are more about the curiosity of your company's product, rather than having problems with it.
(Especially true if your email is available on-site, like ours)
To truly take your customer service skills to the next level, you need to have some mastery of persuasion so that you can convince interested customers that your product is right for them (if it truly is).
It's not about making a sales pitch in each email, but it is about not letting potential customers slip away because you couldn't create a compelling message that your company's product is worth purchasing!

TENACITY
The many memorable customer service stories out there (many of which had a huge impact on the business) were created by a single employee who refused to just do the "status quo" when it came to helping someone out.
Remembering that your customers are people too, and knowing that putting in the extra effort will come back to you ten-fold should be your driving motivation to never "cheat" your customers with lazy service.

ENDING CONVERSATION
Being able to close with a customer means being able to end the conversation with confirmed satisfaction (or as close to it as you can achieve) and with the customer feeling that everything has been taken care of (or will be).
Getting booted after a customer service call or before all of their problems have been addressed is the last thing that customers want, so be sure to take the time to confirm with customers that each and every issue they had on deck has been entirely resolved.
Being able to do this shows the customer that, the customer is the one who determines what is "right". When you get a customer to, "Yes, I'm all set!" is when you know the conversation is over!

READINESS TO LEARN
Those who don't seek to improve what they do, whether it's building products, marketing businesses, or helping customers, will get left behind by the people willing to invest in their skills. Sometimes, you can also learn from a customer. Always remember to keep record of how you solved a particular new problem, for future reference.

For consultation, contact:
tochukwudike@gmail.com, tdillion@yahoo.com, customercare.dillionworld@gmail.com, Support@dillionworld.com
+2348035217265; +23480138373847.

Investing On Nigeria Stock Exchange Market

Investing on stock exchange market can be confusing to those who had never invested on NSE martket before. In this article, we will be discussing opening a Brokerage Account and investing on the NSE market.
Ensure to check the list of approved stock brokers and there websites here.

Before we continue, know that commissions and fees are assessed on a sliding scale that is standard across all brokers. For transaction amounts less than N1,000,000 (roughly $6,350.00) you will pay 1.86% when purchasing a stock and 2.19% when selling one. For larger transactions, commissions and fees total 1.49% of the total transaction value to buy and 1.82% of the total transaction value to sell.

OPENING A NIGERIAN BROKERAGE ACCOUNT

 1: Complete the CSCS Account Opening Form.
The Central Securities Clearing System (CSCS) records the ownership of Nigerian securities via electronic accounts. When you ask a broker to open a trading account, they will send you a copy of the CSCS Account Opening Form (sample from ARM Securities here). You will then be assigned a CSCS account number. This number will accompany every Nigerian stock trade you execute, allowing the CSCS to keep record of all your holdings in the country.

2: Complete the Broker’s Account Opening Form.
After your first email to the broker requesting information on how to open an account, they will also send you a blank account opening form. Sample forms from each broker may be found in the above table. The form typically requires disclosure of your passport number or other ID number, your address, and banking details.

3: Collect two color passport-sized photos of yourself.
You might as well get a bunch of them while you’re at it. They always seem to come in handy.

4: Photocopy your passport.
If you don’t have a valid passport, a copy of your driver’s license may suffice.

5. Photocopy a recent utility bill that can be used to verify your place of residence.
Most brokers require a water or electricity bill dated within the most recent three months.

6. Send the original CSCS form, account opening form,2 passport photos, copy of your ID, and copy of your utility bill to your broker via DHL or FedEx.
You may email photocopies of all documents to your broker to get a head start on the account opening process, but they must eventually receive the original documentation. And do yourself a favor by sending it via a courier like DHL or FedEx. Couriers are expensive, but they’re more reliable than the postal service.

7. Transfer Funds to Your Brokerage Account.
After opening your trading account, your broker will provide you with its bank details so that you can fund your account. The most efficient way to do this is via fund transfer. If you are abroad and haven’t sent an international wire before, I suggest that you take your broker’s bank details to your local bank branch and ask them to walk you through the process. They’ll make sure that your funds arrive securely. Note that most US banks charge about $25 for outgoing international wires.

8. Submit a Trade Order.
You’ve done your research and found a stock that you’d like to buy. The question will be, how do you go about it?

While some brokers will request a signed trade mandate form, for most brokers, all you need to do is send an email to your broker with your trade instructions. Keep in mind that some shares on the Nigerian Stock Exchange are rather illiquid, so I advise specifying a limit price for all of your orders. This will help you avoid paying significantly more for your shares than you had intended to pay.

Your broker will then execute your trade and send you a contract note that specifies the buy or sell price, commissions, and fees. Settlement of share trades takes four business days on the Nigerian Stock Exchange, so if you’ve sold shares, don’t expect to receive the proceeds of a sale before then unless you’re willing to incur a penalty to settle the trade more quickly.

ABOUT DIVIDENDS

Collecting dividends from Nigerian stocks is relatively painless. Upon opening your account, simply instruct your broker (in writing) that you would like all dividends paid on your holdings to be deposited directly into your trading account.

Preparing Effective Cover Letter For Your Business Plan

The importance of a cover letter for a business plan cannot be over emphasised. For those that want to own a business more than they want to work for a business, knowing how to write a top-notch business plan cover letter may be one of the most important skills in their entrepreneurial career. Just like a resume is a required tool for job seekers, a business plan is a necessary document for anyone seeking investors, credit, partners, employees, publicity and regulatory approval for a new enterprise. Just like a resume, however, the business plan is not capable of standing on its own.

In the same way that a resume is too abstract, too impersonal and not inspiring, a business plan may lay out the facts of the prospective business to the reader but not inspire the sort of enthusiasm and excitement the entrepreneur wants. Also like the resume, the business plan lacks the most important element of all… MOTIVATION! For a resume cover letter, the motivation is to pick up the phone and give the applicant a call to schedule a job interview. For the business plan, that motivation might be to schedule a meeting, to approve a loan, to run a newspaper story, to visit a website, or any of a wide variety of actions. But the only way that the reader will know what to do, and receive the encouragement to do it is if the business plan cover letter energizes them, gives them directions and inspires them to follow through on those directions.

Step 1
Type your name, the name of your business and your contact information at the top of the cover letter so the bank can get back in touch with you easily. Include your business address, office number, cell number and the email address you check most frequently.

Related article: Preparing Effective Business Plan That Attracts Loan


Step 2
Type the recipient's name, title, bank name, location and address after your information. It's important to include the recipient's name. If you're not sure who will receive the cover letter and business plan, call the bank and ask.

Step 3
Type the date you plan to send the business plan cover letter under the recipient's information.

Step 4
Include a professional greeting addressed to the recipient, such as "Dear Ms. Smith."

Step 5
Explain in the first paragraph that you're sending the banker your business plan and that you hope the bank will consider providing you with a loan. Tell her that the business plan is attached and that you'd appreciate her consideration.

Step 6
In the next paragraph, describe reasons for opening your business. You should include details about your financial plan, such as how much money you already have to invest in your business and how much you plan to profit in the first year or two. Talking about your profits and careful financial planning shows the bank that your business is a worthwhile investment.

In the following paragraph, promote the product or service that is central to your business plan. Explain why it is worthy of attention without divulging proprietary details. Offer evidence that the business you plan to start will be a highly efficient operation with a strong likelihood of financial success. Avoid hyperbole, and stick to hard data. Let the reader draw his own conclusions. Remember that you are addressing a highly skeptical audience that receives numerous business plans.

Step 7
Thank the recipient for her time and consideration in the final paragraph. Let her know that you would appreciate it if she would review your business plan. Tell her you are available to come in and discuss your business plan further.

Step 8
End the letter with a professional closing, such as "Sincerely," and type your name three or four lines after the closing. Sign your name in the space between the closing and your typed name after you print out the cover letter.

Step 9
Review the letter with the utmost care and get a second opinion from someone you trust. Ask if it is too lengthy or if it meanders. Look for areas where you can provide additional information to strengthen your case. Make certain the cover letter is worthy of your business plan and conveys its importance.

Note:
To protect your idea, ask readers to sign a non-disclosure agreement before allowing them to read your cover letter and business plan, especially if your idea is to be patented.

If you need assistance in preparing a business plan for loan or cover letter, you can contact:
tochukwudike@gmail.com
customercare.dillionworld@gmail.com
Support@dillionworld.biz
Phone: +2348035217265; +2348138373847.

ARTICLE WRITING JOB FOR NIGERIANS AND OTHER AFRICANS

Writing job is one of the freelance jobs people ventures into today. It is one great way of earning extra income online. Many people in Nigeria and indeed the whole of West Africa are unable to participate in most of the writing jobs due to payment methods and inability to write good articles. These are the reasons we are introducing our own Article Writing Job for Nigerians and the rest of African countries.

Anyone can participate. If you can be able to write good English, we advise you to join and start earning steady income with us. We pay N500 to N1,500 per each article you submit to us and payment is made when you must have made upto N2000. We pay directly into your bank account, except for those outside West Africa that we pay via paypal or bank wire.

The article you will be writing for us will be articles that are capable to draw attention and as well, make money. Any interesting topic is welcome. It must be descriptive and straight to the point. Topics ranging from but not limited to,  finance, how to make money, health & fitness, education, technology, communication, etc, but has to be able generate income after due implementation by readers.

You need not to worry about how to write these articles or how you can be able to write upto four articles each week because, we have prepared a manual( Article Writing Manual) that will guide you in writing good and acceptable articles for us. The manual is mandatory for those that want to start writing for us. With the manual, we assure you that you can be able to write upto ten articles within two weeks. The price of the manual is only N1,500.

Interested persons should apply by filling this application form.

CLICK HERE TO APPLY

Those outside West African countries should fill the form and also contact us through email (click here).

For more information contact DillionWorld on:
tochukwudike@gmail.com
customercare.dillionworld@gmail.com
tdillion@yahoo.com
Support@dillionworld.biz
+2348138373847; +2348035217265.